My name is MoonSoo Choi, and I am currently a Ph.D. student @ Harvard Business School – fascinated by all things related to operations, CX, and technology.
- Topics: Interested in studying Operations Management, Service Management, Customer Experience (CX), and Information Design.
- Methodology: experiments (lab, field), econometrics, machine learning, monte carlo simulation
- Tech Stack:
- Statistical Computing: R, Python, Stata
- Optimization: AMPL, CPLEX, Julia
- Others: SQL, Qualtrics/jScript
- Previously used (and can pick up again as needed): Java (for robotics), Matlab, Arena Simulation
Improving Customer Compatibility with Operational Transparency (with Ryan W. Buell) Revise & Resubmit requested.
MoonSoo Choi, Qi Fu, and Ward Whitt. 12/2017. “Using Simulation to Improve the Pace of Play.” International Journal of Golf Science: Human Kinetics Journal, 6, Pp. 85-117.
Projects in progress
Making Terms and Conditions More Accessible. (with Monika Westphal, Ryan W. Buell, and Anat Rafaeli).
Design Considerations of Wait Time Transparency. (with Ryan W. Buell)
Collaboration Dynamics and Routing Decisions.
I studied Operations Research all my life – needless to say, it’s a fascinating field! It’s an amazing field to be in if you love solving problems and putting pieces of the puzzle together (and especially if you enjoy working with people) – INFORMS article on Analytics/Operations Research Career. I received my B.S. from UC-Berkeley (Go Bears!) and M.S. from Columbia University, both in Industrial Engineering and Operations Research.
I worked at a number of organizations, namely @ Spire Health (health data science), UC-Berkeley Registrar’s Office (project management), Disneyland Resort (facilities & operations services), Christiansen Capital Advisors LLC (gaming and leisure industry), and Columbia Business School (technology in higher education).
I sat for and took the District of Columbia Bar Exam on July 2017. I have been a licensed attorney (currently inactive) and a member of the District Columbia Bar since February 2018.
I studied Chinese (pretty intensively) in college. With much gratitude to the Huang Scholars Program, I was able to spend two summers @ Beijing during my college years.